Unbelievably my son asked to go to a restaurant and said he wanted to go to Fridays as in TGI Fridays in the Cross County mall. So, off we went. This would be my first visit in many years. I am sorry to say that this was one of a few, rare, dining disappointments that I have had in my Westchester adventures. We had terrible service to start. We were seated for some time and never greeted but then the table next to me was seated after I already was looking for the waitress. When she came she started with the newly seated neighbors, and they started to discuss every item on the menu. I think one of the first things that should be taught in waitressing school is serve and get out the door all the people with kids for happy living but... maybe that is opinion rather than fact. I finally asked is she were our waitress too and she was annoyed that I had asked but the neighbor customer said, "Oh they were here much longer than us, take them please" So we finally got to order, Mac and cheese for my son and pasta bruschetta for me. I explained my son's special feeding needs and could see that this was going to be a difficulty for her. I aske for an overcooked or finely chopped vegetable on the side. Out came a plastic sippy cup with a lid and apple juice with ice. My son can use a straw, crushes the sippy cup because of his spasticity and hates ice in the drink. I said, "Oh I am sorry, he can't drink his juice with the ice and he needs a regular cup." Now I think the irritation that was evident was due to the fact that the server thought I was trying to get more juice and that was the children's size but I never indicated I was ordering off the children's menu. She go so unerved by the requests that before you knew it, the chef was at the table. He brought the cup with the apple juice. As soon as he got there, out came the mac and cheese with the broccoli. The mac and cheese was less than a cup, maybe less than a half cup. The broccoli was neither overcooked nor chopped. He said, "Can he eat that?" I said "no, it needs to be soft or chopped." He took it away. By then the mac and cheese was almost eaten. My food had also been served and I hadn't tasted it yet. The broccoli then came back, hard as a rock, smelling like old broccoli and steaming from the microwave. Needles to say it was not eaten. The other thing that was not eaten was my dinner. I had the Pasta Bruschetta. There was a grilled chicken breast that had been sliced in strips and placed over the pasta. The chicken tasted like it had been pumped full of salt water to create a moist cut. It was artificial. The pasta was sweet with sugar and not at all what I expected from something called bruschetta. Didn't much matter though because I had to leave. Parents know, if you feed the kid before the adult, the adult will not get a chance to eat. I then couldn't get the check. I had to go to the reception desk and ask to pay. Our waitress never returned. I said to the man at the door that I had not been able to eat my meal and that what was served to my son was not edible other than a small portion of mac and cheese. I said that bringing my son with special needs in had apparently been difficult for our server because she had difficulty with accomodating his needs and never came back. He said, "Oh" and took my money. That will be the last time, substandard, not tasty food and horrible service. There are far too many options in Westchester to waste your money in a place like this.
Author:Mary Kingsley Phone: 917-292-5378 Dated: November 27th 2012 Views: 4,006 About Mary: I have a long background in public service. I am a Registered Nurse with a BA and an MPS in Health C...
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